Shipping

ADDITIONAL TERMS & CONDITIONS

1. Order Refusal

1.1 Ophèlis reserves the right to refuse an order if payment authorization or verification from the customer’s bank or payment provider is not received.
1.2 Once an order has been submitted, it cannot be modified for items that are available. Orders placed separately will be shipped separately unless expressly requested otherwise by the customer.
1.3 Ophèlis reserves the right to delay shipment if the order cannot be shipped due to reasons beyond its control. Special promotions or sales periods may result in shipping delays.
1.4 Ophèlis reserves the right to refuse orders or the provision of services to any customer, at any time, at its sole discretion.

2. Product Recipients

2.1 Products sold on www.ophelis.ae are intended exclusively for end consumers. An end consumer is defined as a natural person acting for purposes unrelated to any commercial, business, or professional activity, or a legal entity not purchasing products for resale.
2.2 Users who do not fall within this category are invited to refrain from attempting to establish commercial relationships or placing orders through third parties.
2.3 Ophèlis reserves the right not to process orders whose intended use is not for personal consumption or that do not comply with its commercial policies.

3. Customer Requirements

3.1 To place orders on www.ophelis.ae, customers must:

  • Be the final consumer as defined by Ophèlis’ commercial policy.

  • Be at least 18 years of age.

  • Have the legal capacity to enter into binding contracts.

  • Provide a valid email address.

  • Hold a valid payment method (such as a credit/debit card or a verified PayPal account).

4. Disclaimer of Liability

4.1 Ophèlis publishes information on its website to provide a service to customers but assumes no responsibility for technical inaccuracies or typographical errors.
4.2 Ophèlis reserves the right to make corrections and changes to the website at any time without prior notice.
4.3 Ophèlis does not guarantee that the information published on the website complies with the laws or regulations of the customer’s jurisdiction.
4.4 Ophèlis shall not be held liable for any issues, damages, or risks arising from the use of the website.
4.5 The website is protected according to international security standards and, when used correctly, is safeguarded against viruses.
4.6 Ophèlis declines any responsibility for malfunctions resulting from the deactivation of cookies in the user’s browser.
4.7 Ophèlis reserves the right to update or modify these terms and conditions at any time without prior notice.
4.8 Users are responsible for reviewing these terms periodically to stay informed of any updates.

5. Governing Law and Jurisdiction

5.1 By accessing and using www.ophelis.ae, users agree that all matters relating to the use of the website and purchases made therein shall be governed by the laws applicable in the jurisdiction where Ophèlis is established.
5.2 Ophèlis does not guarantee that the content of the website complies with the laws or regulations of other countries.
5.3 Access to the website from locations where its content is considered illegal is prohibited. Users accessing the website from such locations do so at their own risk and are responsible for compliance with local laws.